What do you want from a consultant?
There’s lots of reasons for engaging a consultant. It may be because you just need a piece of work done fast and done well but you don’t have the organisational capacity to turn the job around quickly. You need someone you can trust who will get to know the brief ...
Are we ready to deliver person centred care?
“Patient centred care is about treating a person receiving healthcare with dignity and respect and involving them in all decisions (my emphasis) about their health.” “Patient-centred care is about how healthcare services create and support policies to put healthcare users, not healthcare organisations, at the centre of care.” Victoria’s Health ...
Integration – how do we know if we are getting there?
There is so much “process” in establishing integrated health care systems. It’s necessary – but it can make it difficult to know if we are actually getting anywhere. Usually we are simultaneously building new relationships, growing trust and establishing different ways of communicating. Sometimes we are creating new teams or ...
A framework for public sector innovation
Despite working in a public sector innovation agency for over 6 years I never knew there was an OECD Observatory of Public Sector Innovation. Well there is and its website is chock full of tool kits and case studies from around the world. Unlike many clearinghouses – I’ve found this ...
What do you want?
There’s lots of reasons for engaging a management consultant. It may be because you just need a piece of work done fast and well and you don’t have the organisational capacity to turn the job around quickly. You need someone you can trust who will get to know the brief ...